Salesforce Business Analyst - Job #119562

Company Description
CRMIT Solutions is a leading Salesforce Managed Services Provider with focus on digital transformation solutions to deliver Customer360. Salesforce managed services is a comprehensive set of activities from implementation to support and evolution, aimed at improving the adoption from a minimal viable Salesforce to maximum value from Salesforce.

Experience Required
7 - 10 Years

Position Title: Lead Business Analyst/Lead Functional Consultant (Salesforce - Sales Cloud, Service Cloud)

Job Overview:

We are seeking an accomplished Lead Business Analyst/Lead Functional Consultant with extensive expertise in Salesforce, particularly Sales Cloud and Service Cloud. Experience with CPQ (Configure, Price, Quote) is considered a nice-to-have but not mandatory. This role requires exceptional skills in gathering business requirements, configuring Salesforce solutions, and leading a team of functional consultants to deliver successful implementation projects.

Roles & Responsibilities

• Lead and mentor a team of functional consultants in Salesforce projects, providing guidance and oversight to ensure project success.
• Collaborate with business stakeholders to deeply understand their requirements for Sales Cloud and Service Cloud functionalities.
• Design and configure Salesforce solutions, including custom objects, workflows, validation rules, and approval processes.
• Facilitate workshops and discussions with business users to map their sales and service processes and recommend optimal Salesforce solutions.
• Create comprehensive functional specifications, user stories, and system documentation to accurately capture project requirements.
• Work closely with Salesforce developers and technical teams to ensure seamless integration and delivery of end-to-end solutions.
• Perform data analysis and mapping activities to ensure smooth data migration and integration with Salesforce.
• Provide post-implementation support and assist in user training and adoption to ensure successful onboarding and system utilization.
• Stay up to date with latest Salesforce features, releases, and industry trends, providing valuable insights for system improvements and enhancements.
• Salesforce certifications, such as Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, and Salesforce Certified Service Cloud Consultant, are preferred.
• Proven experience as a Lead Business Analyst or Functional Consultant in Salesforce projects, with expertise in Sales Cloud and Service Cloud.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders and technical teams.

Tagged: Business Analyst, Hiring, Hiring Salesforce Business Analyst, Hiring Senior Salesforce Business Analyst, Jobs, Jobs in India, sales cloud, Salesforce, Salesforce Analyst, salesforce career, Salesforce Consultants, Salesforce Jobs, Salesforce jobs in Bangalore, Salesforce Jobs in India